Returns handled by PVShop
Contact us directly by email to arrange a return. Include your order reference and the items you wish to return. We will provide return instructions; please wait for the correct destination before sending a parcel.
PVShop handles your customer-service and return requests directly.
For eligible distance purchases, tell us within 14 days of receiving your goods if you wish to withdraw. Email is sufficient; you do not need to give a reason. You may also use the online withdrawal form below. Return the goods within 14 days of notifying us.
For a change-of-mind return, you pay the direct return postage. PVShop covers the necessary return costs for faulty or incorrectly supplied goods. Contact support for the correct return destination; the headquarters address is not an automatic return address. This does not make your right to withdraw subject to approval.
We refund eligible withdrawals within 14 days of your notice, including the standard outbound delivery charge. We may wait until the goods or proof of return are received. Refunds use the original payment method without a refund fee. Extra express-delivery charges are not refunded. You are only responsible for diminished value caused by handling beyond what is needed to inspect the goods.
Your statutory rights for faulty goods remain separate and unaffected, including the EU legal guarantee of at least two years where applicable and any longer rights under national law. Contact support for repair, replacement or other remedies available under the law.
Delivery availability, cost and estimated days are checked for your destination in the cart and checkout. Estimates are not guaranteed dates. We do not assume every model ships from Europe.
Withdraw from a contract
You can notify us here or by email. No account or explanation is required. This form records your notice; it does not automatically refund or cancel an order.